Inbound calling

Six moments that matter.

Most of a patient call is routine. These are the moments a front desk worries about handing to software: the question nobody wrote down, the doctor who is off that day, the caller in trouble, the caller who changes their mind, the caller who shouldn't be told anything. Each clip is under thirty seconds, in the assistant's own words.

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Generated with the production voice stack. Northgate Family Medicine, its clinicians and its patients are fictional; the assistant's lines are the ones it uses on real calls.

It never improvises an answer

Answers are read word for word from entries your practice wrote. If nothing fits, it takes a message and the question is logged as a gap for you to fill.

It only offers real openings

Times come from your clinicians' working hours and their Google Calendar free/busy. It re-checks the slot when the caller says yes, and again before writing it.

It books once, when the call ends

The exact time is read back and a name is taken, but nothing is written while the caller is on the line. A change of mind is just a new time, confirmed the same way; one appointment goes on the calendar at hangup.

It sees calendars as busy or free

No patient names, no visit reasons, no notes. It cannot disclose what it has never been given.