Our AI first navigates the insurance’s automated system or IVR, then waits on hold, and finally speaks directly with a live agent.
We handle the entire call and return results via our API or web portal.
Submit a benefits verification request via our web portal or API.
Our AI kicks off a call, navigating IVR trees, waiting on hold, and speaking with a representative.
We normalize the data based off of the audio and transcripts, then we compare to historical results to identify outliers. If there are inconsistencies, then we kick off another call.
Once we are confident in the results, we notify you via web hook or display results on our web portal.